Delivery Information

Depending on the option chosen during checkout, products will be delivered either by courier service or Royal Mail First Class Post.

• Same-Day Dispatch: Orders placed after 3 pm are not guaranteed to be dispatched the same day.
• Royal Mail Delivery: Royal Mail typically delivers within 1–3 days; however, delivery times may vary and are beyond our control.
• Courier Delivery: For urgent orders, please select the courier service at checkout for next-day delivery. Note: Next-day delivery is only available for orders placed before 2 pm, Monday to Friday.

For deliveries outside the UK mainland, please contact us before placing your order to confirm availability and shipping costs.

Returns Policy

Customers must contact Boiler Spares Ltd to obtain consent before returning any product.

• Return Window: Returns must be made within 7 days from the delivery date.
• Restocking Fee: A 20% restocking fee will apply to all returns to cover shipping and administration costs.
• Condition of Returned Items: Returned parts must be in their original condition and packaging, including any labels, to be eligible for resale.

We aim to assist our customers wherever possible. However, if a product is returned outside the allowed period, with opened or damaged packaging, or in an unsuitable condition, we may decline a replacement or full refund following an inspection of the returned item.